Salary: £30,000

Responsible to: Chief Executive

Contract: Full-time (Monday to Friday 9am to 5pm)

Location: St Peter’s Church Hall, London Road, Kingston Upon Thames, Surrey, KT2 6QL

Closing date: 30/04/2026

For three decades, Kingston Churches Action on Homelessness (KCAH) has been supporting people experiencing homelessness or the threat of homelessness in the Royal Borough of Kingston upon Thames. Our vision is that everyone in Kingston is in a safe, stable home and has the agency to build a happy life. But as the housing crisis intensifies; with an estimated 4793 people recorded rough sleeping on a single night in 2025, a 10% increase in people sleeping rough over the year 24/25 and only 2.4% of private rented properties in England affordable for those receiving housing benefits, the gap between having a front door and facing the street is narrowing for too many people.

The purpose of the job is to be responsible for the organisation’s data and databases. You will monitor and tune the existing database infrastructure in order to provide the maximum possible stability and performance. You will act as the custodian of the organisation’s data, and be responsible for data integrity and accuracy.

Working as part of the core operations staff at KCAH, you will be recommending, designing and implementing improvements to the database and data collation to improve its applications, systems and outputs. You will analyse data and produce reports to support service delivery, communications and fundraising.

This role will evolve through ongoing project activities and will be focussed on production and system related work.

• Act as the day-to-day lead for KCAH databases in operation.
• Ensure all data outcome reports are delivered to heads of department to safeguard contract management
• Broad awareness of staff workloads and cases to inform performance and reporting measures
• Supports the achievement of performance targets, compliance with service level agreements and the effective delivery of services.
• Compiles and analyses service performance data and supplies with appropriate reports to the Chief Executive and department heads in accordance with specified deadlines.
• Identifies database gaps and areas of underperformance, ensuring that these shortcomings can be rectified promptly.
• To supply accurate, timely data to the Marketing and Communications Manager on service delivery and impact to enable the Marketing and Communications Manager to promote KCAH.
• To supply accurate, timely data to the Fundraiser to enable them to make compelling funding applications and reports.
• Ensures compliance with all policies, procedures and legislative requirements.
• Ensures the development, monitoring and reporting of quality standards and systems are in place eg data collection and data cleansing.
• You will track GDPR compliance and internal data protection policies. Being the single point of contact for data you will also manage SAR’s.
• This post will hold the responsibility for being the Data Protection Officer – ensuring the Charity is complaint with legislation and operates within legal frameworks and guidelines.

• Understand, uphold and work within the ethos, aims and objectives of KCAH.
• Undertake delegated tasks from the Chief Executive.
• Represent the organisation, raise its profile and promote its cause.
• Contribute to management meetings and other management initiatives.
• Prepare for and participate in supervision and appraisals as required by the organisation. Maintains professional and personal self awareness. Identifies own training and professional development needs.
• Notify the Chief Executive of any occurrences which may affect the service, both at a professional and administrative level.
• Provide written records and reports as required by the organisation.
• Travel as needed to attend meetings, training courses, conferences and other events.

This job description covers the range of duties and will be reviewed from time to time. It is KCAH’s aim to reach agreement on changes but if an agreement is not possible, KCAH reserves the right to change this job description.

• Be a self-starter who is able to work alone or as a member of a team.
• Excellent oral and written communication skills
• Strong numeracy and analytical and problem-solving skills.
• Strong attention to detail.
• Ability to work on multiple concurrent projects and interface with all levels within the organisation.
• Have a penchant for digging deep and attacking problems.
• Experience of analysing data to produce high quality reports.
• Experience of dealing with organisational databases.