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Published date: 20 October 2025
Closing date for applications: 31 October 2025
Job Title: Night Shelter Support Worker
Responsible to: Night Shelter Co-ordinator
Responsible for: Night Shelter Volunteers
Location: Night Shelter Venue and KCAH office
Hours: On a weekly rota basis, mainly late/over nights and mornings – inclusive of weekends
Salary: £26,000
Duration: Fixed term contract starting November 2025 to the end of March 2026 with possible extension.
Purpose of post
To operate as Shift Leader during the opening hours of the night shelter, managing a team of volunteers in order to ensure a safe and welcoming place for rough sleepers.
Main responsibilities
- Ensure premises are opened and prepared for a welcoming reception for service users and other callers, monitor admissions, supervise service user areas, monitor security and privacy and ensure that there is order and cleanliness
- Manage a team of Night Shelter Volunteers, delegating tasks such as setting up, cleaning, cooking and serving food
- Support volunteers during their shifts, ensuring they have an enjoyable and safe volunteering experience
- Manage the immediate support needs of clients where needed, providing crisis intervention if necessary
- Maintain and promote service user confidentiality; record service user statistical information and communicate information in the agreed manner
- Support all colleagues in diffusing difficult and/or dangerous situations and seek outside assistance if necessary
- Ensure that service users adhere to the boundaries and respect the rules of the shelter; be able to challenge in an assertive, yet sympathetic way, any disruptive and/or unacceptable behaviour, doing so in a manner that balances the needs of the individual alongside the safety of the service
- Address any incidents or concerns; respond appropriately to minimise the impact on others and prevent escalation
- Ensure that there are no fire risks and that exits are clear from obstruction at all times, supervising a volunteer team to ensure the safe evacuation of premises in the event of a fire
- Communicate and implement decisions made as part of a staff team
- Ensure that premises are left in a clean and safe condition as agreed with the premises manager, carrying out regular environment checks, taking appropriate actions to report any issues
- Ensure and maintain a good working relationship with venue/facilities staff.
- Keep updated stock lists and report to the Night Shelter Coordinator when stock needs replenishing
- Have an understanding of the needs of both the service users and the volunteers, working in an empathetic and flexible manner using assessment and evaluation skills
Full job description here.
To apply, please send a CV and a covering letter to: enquiries@kcah.org.uk